Simulated workplaceCAQA Riverside Pulp and Paper is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
PPMCAQA RiversideSimulated workplace
Simulated workplace
Business profile

About Riverside

To make quality packaging paper from renewable and recovered fibre without harm to people, the river or the community.

Riverside Mill, Latrobe Valley region, VictoriaRecovered fibre depot, Dandenong South, VictoriaSales and customer service office, Melbourne CBD, Victoria
Our story

CAQA Riverside Pulp and Paper

CAQA Riverside Pulp and Paper makes packaging papers from recovered fibre and plantation woodchip at an integrated mill in the Latrobe Valley. The mill produces about 190,000 tonnes a year of linerboard and fluting for corrugated box makers, together with a smaller volume of bleached kraft pulp sold to tissue and specialty paper customers. Recovered cardboard and office paper arrive from collection contractors and the Dandenong South depot, woodchip arrives by truck from plantation contractors, and finished reels leave by road and rail to box plants across south-eastern Australia. The business supplies packaging converters, food and beverage manufacturers, fresh produce exporters and export pulp buyers.

The mill runs continuously on a four-panel, twelve-hour rotating roster with day and night crews. Operations are organised into Pulping, Stock Preparation and the Paper Machine; Recovered Fibre and De-inking; Steam, Power, Water and Chemical Recovery; Finishing, Converting and Warehouse; Health, Safety and Environment; and Site Leadership, Planning and Quality. The kraft pulp line includes a digester, brown stock washing, bleach plant and a chemical recovery loop with a recovery boiler and lime kiln. The power boiler and turbine supply most of the site's steam and electricity, and the effluent treatment plant discharges to the river under licence.

Riverside operates under an environmental operating licence, a major hazard facility style safety case for its chemical inventory, and pressure equipment inspection requirements for its boilers and digester. The site holds chain of custody certification for its fibre and runs a quality system certified to the international quality management standard. Safety is managed through the permit to work and isolation system, job safety analyses, toolbox talks, operator preventative maintenance and a hazard and incident register reviewed daily at the production meeting. Environmental discharges and emissions are monitored continuously and reported monthly to the regulator, and every exceedance is investigated as an incident.

Founded1991
Size338 staff across the mill and two supporting sites
IndustryPulp and paper manufacturing
StatusSimulated entity, not registered
Values

What we stand for

Safety first

No tonne of paper is worth an injury. Every task starts with a hazard check and every person can stop a job.

Respect for the environment

The mill draws on the river and the forest and returns clean water and low emissions, and reports openly on both.

Reliability

Customers plan their box plants around Riverside reels arriving on time and on specification, every time.

Continuous improvement

Operators own their equipment, solve problems at the root and share what they learn across crews.

Compliance

The rules we work under

The simulated business follows the real laws, standards and regulators of its industry, so the documents and scenarios reflect genuine obligations.

  • Occupational Health and Safety Act 2004
  • Environment Protection Act 2017 and the mill's environmental operating licence
  • Dangerous Goods Act 1985
  • Australian Standard for in-service inspection of pressure equipment
  • National Greenhouse and Energy Reporting Act 2007
  • Forest Stewardship Council chain of custody standard

Locations (fictional)

  • Riverside Mill, Latrobe Valley region, Victoria
  • Recovered fibre depot, Dandenong South, Victoria
  • Sales and customer service office, Melbourne CBD, Victoria
Clients and partners

Who we work with

Every client and partner named on this site is invented for the simulation.

Gippsland Box and CartonSouthern Fresh Produce ExportersMerriwa Tissue ProductsBayside Beverage PackagingEastern Waste and Recovery ContractorsPacific Pulp Trading
Simulated workplace. CAQA Riverside Pulp and Paper is fictional. It has no ABN, licences, premises or employees. See About this simulation.