Simulated workplaceCAQA Riverside Pulp and Paper is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
PPMCAQA RiversideSimulated workplace
Simulated workplace
Scenario · Finishing, Converting and Warehouse

Pick, package and dispatch a customer order by rail

You are a Warehouse and Dispatch Operator in the finishing plant.

Entry2 to 3 hours8 tasks
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The situation

What has happened

Gippsland Box and Carton has ordered 42 reels of 140 gsm fluting at 2,100 millimetre width for rail dispatch on Friday. The reel store holds reels from three production days, and three reels from Monday's run were edge damaged by a forklift and downgraded, so they must not be picked. Each reel must be checked against the order, wrapped, labelled with the reel identification and customer details, and staged for the rail wagon with load restraint to the rail rules. The laboratory has issued the certificate of analysis for the lot. The Finishing and Warehouse Manager wants the stock movement and dispatch recorded before the wagon leaves.

Your brief. Pick the correct reels for the order, package and label them to the site standard, stage and restrain them for rail dispatch, prepare the dispatch paperwork including the certificate of analysis, and record the stock movement and dispatch in the Production Shift Log.
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Tasks

Deliverables

  • Pick list with reel identifications and lot exclusion
  • Packaging, labelling and load plan
  • Dispatch paperwork set
  • Production Shift Log record for finishing
  • Hazard identification with controls

Documents to use

Systems to use

Production Shift Log

The shift record for each production area covering tonnes made, downtime, quality results, plant status and handover notes.

Incident and Hazard Register

The site register of injuries, near misses, hazards, equipment damage and environmental incidents with their investigation status and corrective actions.

For trainers and assessors

Units of competency

Current on training.gov.au for the Pulp and Paper Manufacturing Industry Training Package as at 10 September 2026.

PPMWAR201Store product
PPMWAR202Prepare and dispatch product
PPMWAR203Package warehouse product
PPMWHS201Participate in work health and safety processes

Qualifications

PPM20121Certificate II in Pulp and Paper Operations
Assessor notes

What to look for

Evidence guide

Evidence should show the downgraded lot excluded with reasons drawn from the records, a pick list that reconciles to 42 reels, labelling that carries reel identification and customer details, a load plan that addresses rail restraint, and paperwork that cross-checks. Hazards should be specific to forklifts, pedestrians and reel handling.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.